From our President: What our U.S. News Ranking Means for Patients

Katie Galbraith, MBA, president

Katie Galbraith, MBA, president

As you may have heard, Duke Regional was recently honored by U.S. News and World Report as one of the top hospitals in North Carolina. Duke Regional tied as the sixth best hospital in North Carolina and third best in the Raleigh-Durham Metro Area that includes Raleigh, Durham, Cary and Chapel Hill. Duke Regional was also named a high performer in 10 specialties, including cancer, diabetes and endocrinology, gastroenterology and GI surgery, geriatrics, gynecology, nephrology, neurology and neurosurgery, orthopaedics, pulmonology and urology.

But what does this ranking mean?

U.S. News determines how hospitals place on this list by analyzing measures such as patient survival and safety data, nurse staffing levels, reputation among physicians, patient outcomes and more.

To us, the ranking means we are keeping our commitment to provide the safest, highest quality care for the community we serve. Here are just a few examples of what makes Duke Regional Hospital one of the best.

Committing to quality. Duke Regional has received recognition for clinical expertise and patient safety. Our Hip Fracture Program and Forward Motion Total Joint Replacement Program are Joint Commission Certified and our hospital has been designated as a Primary Stroke Center by The Joint Commission in conjunction with The American Heart Association/American Stroke Association. Year after year, we have earned an “A” score for hospital safety through The Leapfrog Group, an independent national nonprofit group focused on patient safety.

Delivering tomorrow’s care today. Duke Regional implemented Duke Maestro Care, a new electronic medical record, in March. This state-of-the-art technology created a single electronic medical record of patients’ personal health and healthcare history within Duke Medicine. Using Maestro Care streamlines our ability to provide care, which means our patients enjoy even better, faster service.

Partnering with patients and their loved ones. We provide patient-and family-centered care to our patients and their loved ones by practicing “family presence.” Family presence means patients have the right to designate support persons including, but not limited to, their spouse, domestic partner, family member or friend. This designated loved one can be involved in the patient’s care (decisions, notifications, etc.) as much as the patient wishes.

While we would love to be number one, we are proud of our standing in this super competitive market. Our mission is to be the best community hospital in North Carolina and as shown by these rankings, we are well on our way.

To view the full report, click here.

Q&A with Duke Regional President, Katie Galbraith

DR.ELT--11Katie Galbraith, MBA, became president of Duke Regional Hospital on May 1, 2014. We sat down with Katie to find out more about her plans as president.

Q: What would you like to accomplish in your first year as president?
A: I want to see us continue the good work we’ve been doing. I know our organization well (Katie served as vice president and then the interim president of Duke Regional before her appointment.) And I’m incredibly proud of what we’ve accomplished over the past year. That doesn’t mean there aren’t opportunities for continued improvement, but we’ve got the right people and the right focus so I want us to really set our sights high.

One immediate thing I would like to work on is improving patient experience. We need to make sure we are consistent with rounding on patients and their loved ones each hour so that we are there when they need something, respecting the backgrounds of the diverse community we serve and working together as a team, with the patient at the center of that team.

Q: What are your long-term goals for Duke Regional?
A: I’d like to see us recognized among the best community hospitals in the country. We are well on our way of establishing ourselves as the best community hospital in North Carolina, but with this team and as part of a world-class health system, there is no reason we can’t be recognized on a national level. We owe it to the communities we serve to have the best care available for them.

Q: What about Duke Regional makes you most proud?
A: I love this hospital because of the people here. We have an incredible team and I couldn’t think of a better place to be. I’ve received countless letters from appreciative patients and their loved ones about the great care we are providing. We try to treat each patient as if they were a member of our own family and I’m so happy when that is recognized.

More about Katie
Family: Husband, Mike and two children
Pets: three cats and several fish
Undergraduate education: Bachelor of Arts degree in journalism from Northwestern University
Graduate education: Master of Business Administration degree from Elon University
Memberships: American Hospital Association’s Society for Healthcare Strategy and Market Development; American College of Healthcare Executives
Hobbies: Cooking, traveling, family time
Last book read: The Advantage by Patrick Lencioni and, for fun, Irish Eyes by Mary Kay Andrews
Last movie seen: Rio 2 with my kids
Favorite music: Anything 80’s
Favorite TV show: I Love Lucy

Duke Regional launches new electronic medical record

136710c_galbraith_katie_hirezBy Katie Galbraith, interim president

On Saturday, March 1, Duke Regional Hospital will launch a new electronic medical record technology. Called Maestro Care, the state-of-the-art technology will mean “one record, one patient, one system.”

Maestro Care will replace more than 100 clinical information systems and create a single electronic medical record of patients’ personal health and healthcare history within Duke Medicine. The secure record can be accessed by patients’ care teams at Duke Regional and anywhere within Duke Medicine as well as by affiliated and referring physicians. That means better coordination, faster communication and enhanced safety for patients.

The new system also provides patients a better way to access their health information. Duke MyChart allows secure online access to request prescription refills, send private messages to a patient’s physicians, view test results quickly and receive easy-to-read billing statements.

This is a significant and exciting step for our hospital, our patients and the community. For more than 37 years, our team at Duke Regional has promised to provide the highest quality care to our community. Launching Maestro Care will help us deliver on that promise—today and for many years to come.

The launch of Maestro Care at Duke Regional is the final step in Duke Medicine’s phased transition to a single, comprehensive electronic medical record technology. Learn more about the new system at dukeregional.org/maestrocare.

Protecting Patients From The Flu

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By Katie Galbraith, Interim President

Due to an increase of flu and flu-like illness in our community, Duke Regional Hospital has implemented temporary visitor restrictions. These restrictions have been put in place at all Duke Medicine locations because we want to protect our patients, their loved ones and our staff. While we understand these restrictions may create inconvenience for you, we thank you for your cooperation and support.

The steps put in place include the following.

  • Please limit visitors to two adults per patient at any one time. Limiting the number of visitors per patient will help control the spread of illness.
  • Please do not bring your children on hospital visits. Since children are more likely to get sick and spread the flu, our staff will only allow children under 18 to visit patients in special cases—or with prior approval from the patient’s healthcare team.

Anyone can get the flu, but some people are at greater risk for serious flu-related complications, like pneumonia, that can lead to hospitalization and even death. For those at greater risk for complications, getting the flu vaccine is especially important.

In addition to getting the flu shot, other ways to protect against the flu are:

  • Wash your hands frequently.
  • Cover your cough with your arm.
  • Stay home when you are sick.

Thank you for trusting Duke Regional Hospital with your care. We appreciate your cooperation with these steps to protect our patients, their loved ones and our staff.

Annual Report

136710c_galbraith_katie_hirezBy Katie Galbraith, Interim President

On behalf of the Executive Leadership Team at Duke Regional Hospital, it is my privilege to share with you the hospital’s Fiscal Year 2013 Annual Report. This report highlights achievements, milestones, growth and safety initiatives our experienced team of healthcare providers accomplished between July 1, 2012 through June 30, 2013. It features hospital statistics and emeritus physicians.

Duke Regional’s vision is to become the best community hospital in North Carolina. After reading this report, I believe you will agree with me that our physicians, staff and volunteers are working hard to meet this promise.

Visit dukeregional.org to read our Fiscal Year 2013 Annual Report.

DRH Family Gives Back

136710c_galbraith_katie_hirezBy Katie Galbraith, Interim President

Duke Regional Hospital (DRH) is committed to giving back to the community we serve. Each year, the DRH family “adopts” local children through the Salvation Army Angel Tree. These children are part of families that may have faced hardship this year and are not able to create a memorable holiday for their children.

This year, staff, physicians and students from Watts School of Nursing purchased bikes, dolls, clothes, balls, games, books and much more for 175 children. As you can see from the pictures, our employees’ generous gifts will help make their holiday wishes come true!

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IMG_3016Visit us on Facebook to see more pictures.

Thankful

By Katie Galbraith, Interim President, Duke Regional Hospital

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Tomorrow many of us will gather with family and friends to reflect on the year, give thanks and perhaps eat a bit too much turkey.

On behalf of the entire Duke Regional Hospital team, I would like to express gratitude to our patients, their loved ones and the community for trusting us with your health care. Patients are at the center of everything we do. They are why we are here.

A proud part of Duke Medicine, Duke Regional is committed to providing exceptional care with the personal touch and convenience only a community hospital can offer. Our mission is “to care for our patients, nurturing the sick and strengthening the well, and to improve the health of the communities we serve.”

I’m proud to work with an incredibly dedicated team of physicians, staff and volunteers who strive for excellence in all that they do. Thank you for allowing us to care for you.

Happy Thanksgiving from your friends at Duke Regional Hospital!