Duke Regional’s Health Care Heroes

We are proud to have five team members included on Triangle Business Journal’s 2015 Health Care Heroes list. This award honors leaders in the Triangle’s health care industry and their extraordinary achievements. Here are the Duke Regional employees who made the list:

031015b_gentry007Candace Gentry, BSN, RN, CPHQ
Title: Strategic Services Associate/Outcome Manager
Department: Patient Safety and Clinical Quality
Length of time at Duke Regional: 13 years

“I work to ensure evidence-based practice is developed and used consistently for our stroke population. I provide education to our community and staff to ensure everyone knows that stroke is an emergency.”

Mitchell, Heather - 031015d_mitchell002Heather Mitchell, BSN, RN
Title: Clinical Team Lead
Department: Emergency Medicine
Length of time at Duke Regional: 12 years

I work to improve patient experience in the emergency department by training staff to greet all patients in a friendly and professional manner. I also keep staff informed of what our patients are saying about the care we provide. We want their visit to be the best that it can be.”

031015c_murray003Melissa Murray, BSN, RN
Title: Nurse Manager, Operations
Department: Mother-Baby/GYN Unit and Special Care Nursery
Length of time at Duke Regional: 15 years

“I lead our teams on the Mother-Baby/GYN Unit and Special Care Nursery in providing exceptional care for the mothers and babies who choose Duke Regional for their once in a lifetime event. I encourage the team to always think about ways we could be doing things better and to make sure that our patients have the best possible experience during their stay.”

031015a_orto009Vicky Orto, DNP, RN, NEA-BC
Title: Chief Nursing and Patient Services Officer
Department: Administration
Length of time at Duke Regional: five years

“Nurses are essential to the success of our organization. Making sure nurses are involved in decision-making and have all the tools they need to succeed is my main priority. I want our nurses to be leaders in their area of practice and role models in our community.

Robbins, Carolyn 'Lynn' - 031115_robbins009Lynn Robbins, PharmD, RPh
Title: Pharmacy Director
Department: Duke Regional’s satellite pharmacy at Lincoln Community Health Center
Length of time at Duke Regional: 37 years

“I’m proud to work with an innovative team ensuring medication safety and access to medications for thousands of uninsured and underinsured patients. In collaboration with community partners, Lincoln Pharmacy is advancing the culture that health care for the poor does not mean poor health care.”

The finalists were honored at an awards dinner on March 12. Melissa Murray and Lynn Robbins were chosen as winners in their categories.

National Doctors’ Day

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March 30 is National Doctors’ Day—a time to acknowledge how doctors play a key role in our well being. Every day, doctors research, diagnose and treat disease and illness, and promote good health for their patients and the community. We’re grateful for their knowledge and their dedication to helping others. Join us March 30, and every day, as we thank our doctors for all they do.

Send a message of thanks to a physician.

Leader in LGBT Healthcare Equality

HEI 2014_bug finalWe are proud to have been recognized for the third year in a row as a “Leader in LGBT Healthcare Equality” by the Human Rights Campaign (HRC) Foundation, through their Healthcare Equality Index 2014. The Healthcare Equality Index is an annual survey that encourages equal care for lesbian, gay, bisexual and transgender Americans and recognizes healthcare institutions doing the best work.

Duke Regional was one of 426 healthcare facilities nationwide to be named Leaders in LGBT Healthcare Equality. Facilities awarded this title meet key criteria, including patient and employee non-discrimination policies that specifically mention sexual orientation and gender identity, a guarantee of equal visitation for same-sex partners and parents and LGBT health education for key staff members.

For more information about the Healthcare Equality Index 2014, or to download a free copy of the report, visit www.hrc.org/hei.

Improving Stroke Care

FAST2According to the American Heart Association/American Stroke Association, stroke is the number four cause of death and a leading cause of adult disability in the United States. On average, someone suffers a stroke every 40 seconds; someone dies of a stroke every four minutes; and 795,000 people suffer a new or recurrent stroke each year.

Given these alarming statistics, Duke Regional takes stroke care very seriously. We have worked to improve care for our stroke patients and have been awarded several times by many organizations as a result. Most recently we received the Get With The Guidelines®-Stroke Gold-Plus Quality Achievement Award from the American Heart Association/American Stroke Association.

We earned this award by meeting specific quality achievement measures, including aggressive use of medications and risk-reduction therapies aimed at reducing death and disability and improving the lives of stroke patients.

In addition, we received the association’s Target: Stroke Honor Roll for meeting stroke quality measures that reduce the time between hospital arrival and treatment with the clot-buster tPA, the only drug approved by the U.S. Food and Drug Administration to treat ischemic stroke. People who suffer a stroke who receive the drug within three hours of the onset of symptoms may recover quicker and are less likely to suffer severe disability.

We also take the time to educate stroke patients to manage their risk factors, be aware of warning signs for stroke and ensure they take their medications properly. Additionally, we offer a monthly stroke support group for stroke patients and the community. To register for an upcoming session, click here.

To learn more about stroke, visit strokeassociation.org

Duke University Health System Achieves Magnet Designation

New Magnet Logo 2014We are proud that the American Nurses Credentialing Center (ANCC) has designated Duke University Health System (DUHS) as a Magnet® organization. The ANCC Magnet Recognition Program recognizes healthcare organizations that meet rigorous professional standards for nursing excellence. The designation of DUHS as a health system also includes the redesignations of Duke University Hospital, Duke Regional Hospital and Duke Raleigh Hospital as Magnet organizations. Duke Regional was originally honored with Magnet status in 2008.

Magnet designation is the gold standard for recognizing organizations that achieve excellence in quality care outcomes. DUHS is one of only 16 Magnet health systems in the country, and one of only three in the state of North Carolina.

In seeking Magnet status as a health system, Duke Nursing and DUHS leaders focused on best practices, especially those identified by the ANCC. All three hospitals demonstrated excellent quality results independently and aligned numerous best practices at the health system level.

This honor is the culmination of dedicated efforts by DUHS nurses to ensure the best possible care for our patients and their families wherever in our health system they seek care.

Claudette Meeks Junior Volunteer Award Winners Announced

The Duke Regional Hospital Auxiliary established the Claudette Meeks Junior Volunteer Award in 2012 in memory of Claudette Meeks, a woman dedicated to improving the lives of those around her. Ms. Meeks reflected a “spirit of giving” through her leadership and interactions with others.

The award, given annually to a junior volunteer who displays the characteristics of Ms. Meeks’, was presented to Shane Jones and Jasia Torain during the Junior Volunteer Appreciation Luncheon held August 6, 2014 at Duke Regional Hospital (DRH).

As Shane and Jasia were outstanding and received enthusiastic nominations from staff, the Auxiliary decided to present both of them with the $500 award. Take a moment to read some praise from their nominators.

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Shane Jones, Junior Volunteer, and Jim Farrell, President of Duke Regional Hospital Auxiliary

“Unit 5-2 has been extremely lucky to have Shane Jones as a volunteer for the past two years. He works exceptionally well not only with our team, but also with patients and visitors. He has a positive and upbeat attitude that resonates throughout the unit,” said Jessica Lumb, RN, Unit 5-2.

Shane played a significant role in enhancing the junior unit navigator program. “With his prior experience as a junior volunteer, Shane has diligently coached and mentored our new volunteers. This has helped to get our volunteer team comfortable and efficient with their responsibilities,” continued Lumb.

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Jasia Torain, Junior Volunteer, and members of Duke Regional Hospital’s Human Resources Department

“Jasia Torain is a great addition to our Human Resources team. She consistently presents a cheerful, positive and professional image to our staff and clients. She is always smiling, helpful, considerate and respectful,” said the Human Resources Team.

Jasia returned to the department for the fourth and final year before she attends college. “We consider Jasia to be part of the Human Resources family and were delighted to learn she wants to get a degree in Human Resources,” said Wendi S. Austin, Assistant Director of Human Resources at DRH.

Thirty teenagers successfully completed the hospital’s eight-week Junior Volunteer Program, serving in several inpatient care areas and departments throughout the hospital.

“Each summer the hospital offers volunteer opportunities for teens 15-18 years of age,” says Carol Swanson, Manager for Guest and Volunteer Services. “We are grateful for their efforts and especially enjoy the energy they bring to Duke Regional.”

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