Duke MyChart Frequently Asked Questions

Duke MyChart is an online tool that enables you to help manage and receive information about your health. With Duke MyChart, you can:
• Request medical appointments.
• View your health summary from the Duke MyChart electronic medical record.
• View test results.
• Request prescription renewals.
• Access trusted health information resources.
• Communicate electronically and securely with your medical care team.

Below are answers to some frequently asked questions about Duke MyChart.

How do I sign up?
Patients will be issued a Duke MyChart activation code during their clinic visit. This code will allow you to log in to dukemychart.org and create your own username and password. If you were not issued an activation code, you may contact the clinic or Duke Customer Service at 919-620-4555 or 800-782-6945 8am-5pm Monday, Tuesday, Wednesday and Friday or 8am-4pm Thursday.

When can I see my test results in MyChart?
Your test results are released to your Duke MyChart account after your physician has reviewed them. This is generally within 1-12 days.

Why are certain test results not shared electronically via Duke MyChart?
Your provider is able to determine which types of test results are able to be accessed through Duke MyChart. Further, tests of a very sensitive nature are not released to Duke MyChart.

If I send a message to my doctor or nurse, when can I expect a reply?
Your healthcare team is committed to responding in a timely manner. You will generally receive an answer within 1-3 business days. Please note Duke MyChart should not be used to communicate urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

I forgot my password. What should I do?
Contact Duke Customer Service at 919-620-4555 or 800-782-6945 8am-5pm Monday, Tuesday, Wednesday and Friday or 8am-4pm Thursday to request a new, secure password. You may also click the “Forgot password” link on the sign-in page to reset your password online.

How is Duke MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Duke MyChart also uses the latest technology to automatically encrypt your session. Unlike conventional e-mail, all Duke MyChart messaging is done while you are securely logged on to our website.

Who do I contact if I have further questions?
If you have any questions about Duke MyChart, please call Duke Customer Service at 919-620-4555 or 800-782-6945 8am-5pm Monday, Tuesday, Wednesday and Friday or 8am-4pm Thursday.

Check out more Duke MyChart FAQs here.

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